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The fine print, plainly

Terms: what you're agreeing to, in order.

The agreement between Hot Cues and the companies that run their events on it. Written to be read, then reviewed by a lawyer — in that order.

Draft · September 2026

Draft — pending legal reviewThis is a working scaffold, not a binding agreement. The plain descriptions of how the product behaves are accurate; the sections marked for our attorney are placeholders, and these terms take effect only once reviewed language replaces them and this notice is gone.

§1What Hot Cues is

Hot Cues is event-management software for DJ and event companies: timelines, music cues, client planning portals, staffing, invoicing, and payouts. Your company's account covers the people you invite into it — staff in the console, clients in their portals, guests on request pages you choose to share.

§2Your account

  • You're responsible for what happens under your company's sign-ins, and for keeping them to the people they belong to.
  • Owners control who is on the team and what each role can see; staff access is scoped to the events they're assigned.
  • Tell us about a security problem when you find one; we'll do the same.

§3Your data stays yours

Everything your company puts into Hot Cues — events, clients, songs, venue notes, money records — is yours. We host it and process it to run the service; we don't sell it, mine it for advertising, or show it to any other company. You can export all of it, at any time, on any plan, and take it elsewhere.

§4Plans and billing

  • The free plan is real and stays usable — it caps how much you can add, not access to what you already added.
  • Paid subscriptions bill through Stripe, monthly or yearly, and can be managed or cancelled from Settings at any time.
  • Pricing changes reach you from us before they apply to you, not from a receipt.

Add the refund policy, proration rules, treatment of failed payments beyond the grace period, and any auto-renewal disclosure language state law requires.

§5Acceptable use

  • Use it to run real events for real clients — not to spam guests, harvest contact details, or probe other companies' data.
  • Content you route through Hot Cues (messages, uploads, requests) must be yours to use and lawful to send.
  • Music features handle song metadata and references. Licensing for what you actually play at an event is between you, your sources, and the venue — as it always was.

§6The event is yours to run

Hot Cues is the sheet, not the DJ. It organizes what you and your clients decide; it doesn't decide it. Responsibility for the event itself — the timing, the performance, the contracts with your own clients — stays with your company.

Convert this into the formal disclaimer of warranties and limitation of liability, with the damages cap and the consequential-damages exclusion phrased for the governing jurisdiction.

§7AI features

AI features read what you give them — emails, notes, screenshots, call transcripts — and produce suggestions. A person on your team reviews every suggestion before it changes anything. You're responsible for what you approve, which is exactly why nothing applies itself.

§8Leaving, and being asked to leave

  • You can stop any time: cancel the subscription, export your data, close the account.
  • We can suspend accounts that break §5, and we'll say why.

Set the wind-down mechanics: notice period for termination by us, the post-closure export window, and what happens to client portals mid-event if an account is suspended.

§9The legal frame

Governing law and venue, dispute resolution (and whether arbitration is wanted at all), severability, the entire-agreement clause, and how changes to these terms are noticed and accepted.

Terms of service · Hot Cues